Help Desk - Robert Half : Job Details

Job Advertisement: First Line Support Engineer

Are you passionate about organisational health and thrive in a dynamic, problem-solving environment? We are seeking a talented First Line Support Engineer with 1-2 years of experience to join our innovative team. At our organisation, we focus on enhancing and maintaining organisational health, elevating our clients from good to great.

About Us: We specialise in organisational health consulting, offering solutions tailored to our clients' needs. Whether our clients are leading in their industries or undergoing trans-formative phases, we are committed to leveraging the art and science of organisational health to drive improvement and excellence.

Role Responsibilities:

• Provide first-line technical support to clients, resolving IT issues promptly and efficiently.
• Manage and troubleshoot Azure, Intune, Office 365, Mac, and iOS-related queries.
• Respond to support tickets and requests, ensuring timely resolution and client satisfaction.
• Collaborate with other team members to escalate complex issues as needed.
• Assist in maintaining IT documentation and knowledge base.

Key Skills and Qualifications:

• 1-2 years of experience in a similar role, preferably in a client-facing environment.
• Proficiency in Azure, Intune, Office 365 administration, Mac, and iOS troubleshooting.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues.
• Excellent communication skills and a customer-oriented approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Why Join Us:

• Opportunity to work with diverse clients across various industries.
• Collaborative and supportive team environment focused on growth and innovation.
• Professional development and training opportunities.
• Competitive compensation package with benefits.

Salary - £30,000 - £35,000 including bonus and benefits

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice

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