Help Desk Advisor - Reed : Job Details

Helpdesk Coordinator – Full-Time

Salary: £26,000 per annumLocation: Bromborough, Wirral

An established manufacturing company based in Bromborough, Wirral is seeking a full-time Helpdesk Coordinator to join its thriving Operations Department. This is a fantastic opportunity for someone looking to grow within a friendly, forward-thinking team in a business that values innovation, collaboration, and dedication.

This is a pivotal role within the organisation, offering the right candidate the chance to shape the position and make a meaningful contribution to the company’s continued growth.

Key Responsibilities:

• Provide administrative and coordination support to the Operations Department.
• Act as the first point of contact for helpdesk enquiries, ensuring timely and professional responses.
• Maintain accurate records and documentation.
• Liaise with internal teams and external clients to ensure smooth service delivery.
• Undertake any other duties as requested by the Line Manager, consistent with the overall purpose of the role.

Person Specification:

• Exceptional written and verbal communication skills.
• Excellent attention to detail and strong organisational abilities.
• Ability to work independently while contributing effectively to a team.
• Relevant skills and experience to fulfil the responsibilities listed above.
• A professional attitude that reflects the company’s values.

About the Company:

This Wirral-based manufacturing firm is one of the UK’s leading service providers of automatic doors, aluminium doors and windows, and industrial doors. Since its establishment in 1997, the company has built a strong reputation for delivering high-quality products and outstanding customer service.

Company Values:

• A workplace where every individual is valued, supported, and engaged.
• A commitment to staff development, with excellent opportunities for progression.
• Integrity and customer satisfaction at the heart of everything we do.

Working Environment:

The company prides itself on a family-oriented ethos, where team members are encouraged and supported in their roles. With a blend of long-standing employees and new talent, the business is focused on continuous improvement and building a bright future.

Benefits Include:

• Competitive salary
• Holiday entitlement increasing with length of service
• Recognition awards
• Opportunities for training and career progression
• Regular social events – including pizza on the last Friday of every month!

If you like the sound of this opportunity, please apply today. If you want to hear more about the business or the role, please contact Craig Kennerdale directly to hear more.