The Head of Transport Operations will hold full accountability for transport sites nationally as well as the strategic development of the Transport Network within DHL. This role supports the M&S Clothing and Home business. The role will be managing the development of the transport networks with a focus on maximising both profitability and customer service levels.
Client Details
DHL Supply Chain, is the world's leading logistics provider. They combine management and value-added services with their customised, integrated logistics solutions to drive resilience, efficiency, improve quality and create a competitive advantage. A company who are proud of their track record of promoting internally, this is a rare opportunity to join the business at this level.
Description
Responsibilities will include:
- Responsible for multiple transport operations nationally
- Lead and develop the Transport Operational teams, with transport managers being direct reports.
- Manage and develop transport network nationally and integrate nationally, to optimise cost and unlock synergies
- Investigate / implement DHL initiatives through the Transport division to drive value for both the Customer and DHL
- Implement and manage transport TMS
- Collaboration within the transport Network to optimise profit and performance for the Customer and DHL
- Succession Planning and team development
- Manage change within the network, whilst maintaining service levels
- Monitor and challenge performance levels across all sites
- Analysis of any network changes / requests and detail impact of changes to the Network and costings
- Look at achieving costs and efficiency for the customer and service
- Strategic network management and planning
Other Responsibilities will include:
- Ensure effective communication processes are established and maintained for both internal/external customers
- Build and maintain Customer relationships
- Budget and cost management
- Attend Customer performance and service reviews
- Ensure customer projects and activities are planned and resourced for success
- Managing transport site relationships to drive continuous improvement
- Workload planning (Staffing & Volumes)
- Service Performance
- Manage 3rd party usage and service levels
- To ensure a standard approach to Best Practice across all sites
- Operational Continuous Improvement
- Adhere to customer specific procedures
- Compliance with company and local statutory obligations regarding working time legislation, operator licensing, Health & Safety and Path to Quality
- EOS action identification, resourcing and follow-up
- Manage team in fair & consistent manner & in line with DHL Diversity & Respect at Work Policy
- Provide team members with regular performance feedback including robust year-end evaluations
- Support development priorities by providing on-the-job development activities/training programs for immediate team members
Profile
This is a rare opportunity to join DHL externally at this level. To be considered for this role you must have strong leadership experience and a customer focused approach. You must have significant Transport Management experience (5+ years minimum) and have managed a fleet of significant size (c200+).
You will be able to demonstrate a track record of leading and developing teams and be financially astute with experience of planning and forecasting as well as budget management and cost controls. You must have CPC National/International.
Job Offer
- Competitive salary
- Car/Car Allowance
- Bonus
- Other benefits