Head of Technical Aftersales - Focus Resourcing : Job Details

Our successful Engineering client in Burton on Trent are recruiting for a Head of Technical Aftersales to join them on a permanent basis.

We are seeking a candidate with experience in technical Diagnostic and problem-solving within a technical environment, electrical experience, preferably with controls, motors, and field wiring diagnostics and a background in HVAC.

You will manage the technical aftersales service and a small technical team, as well as the network of sub-contractors. You will also be involved in the new product development process for the company. The role is office based but regular site, intercompany and customer visits are expected.

Key Responsibilities:

• Manage and develop a small team with a key focus on technical aftersales.
• Lead on technical queries relating to warranty claims, product installations and commissioning.
• Provide technical advice to customers and colleagues to ensure correct product application.
• Manage the day-to-day product and technical activities to ensure KPI's and deadlines are achieved.
• Plan & organise workloads to ensure operational efficiency in the technical team.
• Monitor, evaluate & seek improvements to service offering and streamline processes.
• Collate and analyse departmental targets and business results.
• Maintain effective communication with customers and colleagues.
• Work closely with other technical colleagues to develop new product processes.

Skills & Experience:

• Knowledge of residential ventilation systems
• Knowledge of electrical, mechanical applications and controls systems.
• Diagnostic and problem-solving experience in a technical environment.
• Electrical experience, preferably with controls, motors, and field wiring diagnostics.
• 18th Edition electrical qualification or equivalent.
• Experience of a high call volume environment.
• An ability to deal professionally and tactfully with customers in all situations.
• Ability to meet deadlines and manage KPI's.
• Good IT skills, including all Microsoft office packages, advanced excel skills an advantage.

Salary & Benefits:

• Salary will be up to £50,000 plus a £7000 annual car allowance.
• 28 days holidays + bank holidays + 1 birthday day off.
• Pension (5% employer)
• Private Medical after probation.
• Free on-site parking.
• Genuine career development opportunities in this fast growing company.