Head of Residential Sales - GCB Recruitment : Job Details

A rare opportunity to lead a high-performing residential sales division!

This is an exceptional chance to join a highly regarded, award-winning independent estate agency as their Head of Residential Sales in the North Norfolk market. Known for service excellence, strong market presence and a trusted reputation across the region, the business is now seeking a dynamic, strategic leader to take full ownership of its Residential Sales Department and drive the next phase of growth.

If you are an accomplished estate agency professional with a passion for leadership, performance, and delivering an outstanding client experience, this is a rare senior appointment not to be missed!

What’s on Offer:

• Basic salary up to £50,000
• On-target earnings up to £70,000
• Performance-related bonus scheme
• Generous holiday allowance, increasing with service
• Additional day off for your birthday + discretionary Christmas closure day
• Option to purchase extra holiday
• Genuine long-term career progression, including a route to Partnership

The Role

As Head of Residential Sales, you will:

• Set the direction for the Residential Sales department and deliver a clear growth plan.
• Act as the division’s figurehead, promoting and strengthening the brand.
• Drive performance, increasing turnover, fees, and overall profitability.
• Lead business development and identify opportunities to grow the department.
• Oversee marketing activity to boost visibility and generate new instructions.
• Increase market share by securing strong listings and improving conversion rates.
• Recruit, train, and develop high-performing team members.
• Build a positive, motivated team culture with high levels of engagement.
• Manage branch and team performance, including reviews and day-to-day support.
• Ensure consistent service standards and smooth operations across all branches.
• Maintain full compliance with legislation and industry regulations.
• Work closely with other departments to encourage collaboration and referrals.
• Chair monthly Residential Sales Manager meetings and provide clear direction.
• Produce accurate, high-quality written and verbal communication.
• Set and track performance plans and targets for teams and branches.
• Carry out market appraisals and help secure new instructions.
• Support sales negotiations when required to help secure deals.

Head of Residential Sales requirements:

• Experienced estate agency leader with a proven track record of managing high-performing residential sales teams.
• Commercially driven, with demonstrable success in delivering revenue growth and meeting (or exceeding) performance targets.
• Exceptional communicator, able to build trust, influence stakeholders, and motivate teams at all levels.
• Strategic thinker with strong planning and organisational skills, capable of setting clear priorities and executing them effectively.
• Solutions-focused, able to anticipate challenges and resolve issues swiftly and confidently.
• Collaborative and people-centred, promoting a supportive, team-oriented culture while driving accountability.
• Highly reliable and professional, with strong attention to detail and a commitment to excellence.
• Self-starter with initiative, comfortable taking ownership and making informed decisions independently.
• Thorough understanding of estate agency legislation, compliance, and industry best practice, ensuring the department operates with integrity and confidence.