Head of Provider Performance and Development - Vitality : Job Details

About The RoleTeam – Clinical Leadership TeamWorking Pattern - Hybrid – 2 days per week in the Vitality London Office. Full time, 37.5 hours per week. We are happy to discuss flexible working!Top 3 skills needed for this role:

• Proven track record of leading successful improvement initiatives across healthcare networks
• Experience in cross-functional leadership across clinical, commercial, and operational teams
• Experience in data analysis and contractual development within the PMI/private healthcare sector

What this role is all about:This strategic leadership role puts you at the heart of how we define quality, value, and consistency for our members. You’ll take full ownership of performance frameworks, driving innovation and embedding a shared understanding across clinical, administrative, and service teams. With deep experience in private healthcare or insurance, you’ll lead initiatives that align internal stakeholders and external providers. You will help us evolve how we engage with the market.Key Actions

• Drive the development and carrying out of our provider performance framework. This will start with Secondary Care and expanding into Everyday Care, ensuring alignment with business needs and member outcomes
• Support the Commercial Medical Director in delivering strategic initiatives that improve provider utilisation, drive value, and inform broader commercial and clinical strategy
• Own the governance framework for provider performance. This is from design and implementation to monitoring and continuous improvement — ensuring robust oversight and accountability across all provider interactions
• Analyse provider performance data to assess value, cost-effectiveness, and quality, using insights to inform strategic judgements including provider selection, pivoting, and partnership development
• Establish and maintain centralised reporting mechanisms, including non-clinical incidents and SUIs, to support transparency, learning, and continuous improvement across the provider network
• Drive innovation in provider evaluation, using data-led insights to shape commercial partnerships and improve member outcomes across both Everyday Care and Secondary Care
• Lead strategic development processes, from stakeholder engagement and market analysis to implementation and transition to BAU, ensuring initiatives are delivered with precision and impact
• Develop and maintain procurement and contractual standards, working in partnership with legal and clinical teams to ensure agreements meet business, regulatory, and member needs
• Deliver actionable insights across the organisation, tailoring data outputs to stakeholder needs and developing live tools and models to support decision-making and cost management
• Support clinical policy teams in evaluating provider performance, driving clinical engagement and ensuring service delivery meets expected standards

What do you need to thrive?

• Previous experience (>2 years) of strategic management at a senior level
• Experience of procurement and contractual development. within a PMI/Healthcare environment
• Previous experience of leading functions from both a people and strategy perspective
• Track record of fronting successful change initiatives/projects/programmes
• Experience in engaging with and influencing internal and external organisations at all levels

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.Diversity & InclusionAt Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.Vitality’s approach to sustainabilityVitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.