Head of Property Services Wimbledon - The Recruitment Experts : Job Details

One of London’s most respected premium lettings agencies, is seeking a high-calibre, strategic leader to join our Wimbledon office as Head of Property Services.This is a pivotal leadership role and an exciting opportunity to define the next phase of our Property Services division. With the anticipation of Rent Reform in 2026, you will play a defining role in shaping our future, driving operational excellence, ensuring portfolio retention, and delivering a truly world-class experience for our landlords and tenants.The successful candidate will be a commercially astute, people-focused individual with the drive and capability to progress into a Director-level role.  Key Responsibilities: What You'll Be Doing     Strategic Leadership & Operational Excellence   

• Develop and implement strategies to elevate operational efficiency and deliver world-class service across Property Services and Accounts.
• Take full ownership of the company’s strategic response to the Rent Reform Bill and related legislative changes, designing and implementing a compliant transition plan.
• Provide strategic direction on innovation, industry trends, and legislative change, maintaining our market-leading position.
• Drive cross-departmental collaboration to ensure a seamless and fully aligned value chain.
• Regularly re-evaluate workflows, identifying and closing internal/external service gaps.

  Retention & Financial Performance   

• Oversee the retention of the managed portfolio (targeting 90–95% annually), ensuring a relationship-driven approach.
• Optimise financial performance by maximising supplier commissions, increasing conversion rates, and improving income from diversified revenue streams.
• Monitor and manage cost control measures and actively strengthen the rent collection portfolio.
• Enhance Winchester White’s service proposition through innovative initiatives like webinars and educational resources.

  Departmental Operations & Risk   

• Lead the day-to-day operations of the Property Services department, covering compliance, maintenance coordination, rent collection, deposit returns, and legal escalations.
• Continuously review and refine internal systems and databases (WW360, Salesforce) to ensure optimal efficiency.
• Take ownership of escalated landlord and tenancy disputes with diplomacy and professionalism.
• Ensure 100% legal compliance and serve as the company's responsible officer for AML.

  People Leadership & Development   

• Inspire, mentor, and develop a team of eight (and growing) property professionals, fostering a high-performance, collaborative, and motivated environment.
• Conduct regular one-to-one reviews, set clear KPIs, and build future leaders within the business.
• Champion a fun, positive, and success-driven culture built around recognition and accountability.

  What We're Looking For: The Ideal Candidate   

• A proven senior property management professional with a strong record of leadership within a premium lettings team.
• Deep knowledge of lettings legislation, compliance, and the forthcoming Rent Reform Bill changes.
• A strategic thinker with exceptional commercial acumen and analytical ability.
• An inspiring leader who motivates and develops teams to deliver world-class performance.
• A strong communicator with the ability to engage confidently with landlords, tenants, and senior stakeholders.