Head of Membership - The Glass and Glazing Federation : Job Details

Are you a strategic, people-focused leader ready to shape the future of membership engagement for the Federation?

We are seeking a capable Head of Membership to lead our membership strategy and operations during a key period of development and change.

This is a pivotal leadership role focused on driving member satisfaction, strengthening our value proposition for members and colleagues, and contributing to the sustainable growth in the Federation.

About the Role:

As Head of Membership, you’ll oversee the full membership lifecycle—from recruitment and onboarding to engagement, retention, and renewal.

You’ll lead a dedicated team, collaborate across departments, and champion the voice of our members across the organisation. This is a highly strategic and operational role suited to someone who thrives in a fast-paced, people-first environment.

Key Responsibilities:

• Develop and execute an ambitious membership strategy aligned with organisational goals.

• Enhance member experience through improved communications, events, and sector-specific initiatives.

• Lead and support a high-performing team with clear objectives and performance metricsleveraging our CRM system.

• Monitor KPIs and generate insight-led reports for senior management.

• Build and maintain strong stakeholder relationships across the glass, glazing, and fenestration industries.

About You:

We’re looking for someone who is both visionary and detail-oriented—an empathetic team leader with a flair for strategic thinking and a deep understanding of member engagement.

Essential Requirements:

• Experience managing membership services or customer engagement strategies.

• Strong leadership, communication, and stakeholder engagement skills.

• Strategic mindset with the ability to deliver day-to-day operational excellence.

• Knowledge of CRM systems, financial planning, and performance reporting.

• Able to coach and develop team members to reach their full potential.

A full description of the job is available on request.

Contract: 12 months FTC

Location: Home based (with travel required), plus £5,000 per annum car allowance

How to Apply:

To apply for this position, email your CV and covering letter titled "Application for GGF Head of Membership".

Closing date: Thursday 12th June 2025.

Interviews: will be held on Monday 16th June 2025.