Head of Investigations Enhanced Case Management - The Guardian : Job Details

Head of Investigations (Enhanced Case Management)

Are you a leader with proven experience in Investigation, Intelligence, audit and/or professional regulation?

We are looking to appoint a Head of Investigations (Enhanced Case Management) to join our growing Investigations and Enforcement directorate in our Birmingham, Cardiff or London offices.

The role

The Head of Investigations (Enhanced Case Management) leads our specialist investigations teams, overseeing Investigation Officers and Managers in handling complex and high-profile cases of serious misconduct. In this critical role, you will ensure the highest standards in the quality and timeliness of investigations, delivering outcomes that protect the public and uphold professional standards, while providing a credible deterrence within the regulated community.

You will be responsible for ensuring that all assessments and investigations meet our case handling standards and key performance indicators (KPIs). With a strong focus on risk-based decision-making, guided by our enforcement strategy and the SRA Threshold Test, you will lead the development of technical expertise across teams, promote excellent customer service, and foster a positive, inclusive team culture. Effective oversight, performance management, and continuous improvement will be at the heart of your leadership approach.

Please see the Role Profile on our jobs page for the full job specification.

What's in it for you:

• A great opportunity to join the leadership team and influence and make a difference to the future direction of the directorate
• Working in a dynamic environment managing the day to day operations of Investigations department leading some of our most high-profile and high-risk cases
• Play a key part in delivering one of our corporate strategy objectives - we will deliver high professional standards by continuing to improve and maintain the quality and timeliness of our investigation and enforcement work.
• An opportunity to lead casework that is at the heart of our objective of increasing public trust and confidence in legal services.

What we are looking for:

• Proven leadership experience in one or more of the following areas - Investigation, Intelligence, audit or professional risk based regulation.
• Detailed knowledge of the SRA Standards and Regulations and other key legislation such as the Money Laundering Regulations and Proceeds of Crime Act.
• Proven experience of decision making and case direction at senior level on complex issues/investigations, with an appreciation of decision making in a regulatory or legal environment
• Outstanding communication skills and ability to communicate effectively internally and externally, including being a credible representative of the SRA
• Significant experience of applying and interpreting legislation, policy and criteria in decision making.
• Strong collaboration and influencing skills to develop and implement solutions to complex and challenging issues.

Useful and additional information

There is a Role Profile attached at the bottom of the advert on our website.

We are recruiting for this role in our Birmingham, Cardiff, and London offices. You will be based in the office nearest to your location, with the expectation of working 2 days a week in the office and the remainder of the week from home. There is a requirement for the successful candidate to be in the Birmingham office one day a week as the team and stakeholders are primarily based in Birmingham.

The starting salary for this role is £65,000. For those eligible, an additional 10% London weighting will apply.

If you have any questions that are not answered in the advert or on our website or would like to have a confidential chat, you can contact us via .uk.

To apply

Please click 'apply' to complete the online application form and upload a CV and cover letter, addressing how you meet the requirements of the role. The Cover Letter should be no longer than 2 pages.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.

Closing date for applications is Tuesday 26 August 2025 at 9 am. Assessment and Interviews are anticipated to take place in early/mid September.

Previous applicants to this role within the last six months will not be considered.