Head Of Guest Services - Layka Recruitment : Job Details

Are you passionate about delivering world-class guest experiences? Join a renowned luxury hotel, celebrated for its exceptional service and dedicated team of passionate, talented individuals. We’re currently seeking a Head of Guest Services to lead our dynamic front-of-house team and ensure every guest feels welcomed, valued, and cared for from arrival to departure.

• Competitive Salary: £47,000 per annum
• Exclusive Perks: Complimentary stays across our properties
• Performance-Based Rewards: Team incentives and bonus schemes
• Career Growth: Ongoing learning and development opportunities

Key Responsibilities as Head of Guest Services: 

• Key Responsibilities People & Leadership
  • Lead, inspire, and motivate the Guest Services team to consistently deliver a guest-centric service.
  • Recruit, onboard, train, and support team members to reach their full potential.
  • Manage rotas, payroll, and staffing levels within departmental budgets.
  • Conduct regular one-on-one performance reviews and development sessions.
  Guest Experience
  • Be a visible, approachable leader – proactively engaging with guests throughout their stay.
  • Develop strong guest relationships, with special attention to VIPs and returning guests.
  • Drive personalised, memorable experiences, resolving any issues swiftly and professionally.
  Operations
  • Oversee daily team briefings and guest recognition meetings.
  • Coordinate seamless arrival and departure processes with attention to detail.
  • Ensure smooth daily operations and collaborate with other departments for service excellence.
  If you thrive in a high-performance, guest-focused environment and are ready to take your hospitality career to the next level, apply today!