Head of Customer Services - Elliot Scott Group : Job Details

Are you a motivated leader willing to get stuck in?Have experience managing a customer service team?Looking for your next challenge?

If so, then apply today!Responsible for continually improving the Customer Service experience for customers to ensure we are delivering a premium end-to-end service. Developing culture, process and performance improvementsKey Responsibilities

• Day to day management. Manage your customer services team to deliver what customers need and to continually improve your customer service team’s efficiency and effectiveness

• Co-ordinate customer projects, including mobilisations, special events and bespoke requests from the customer.
• Manage all customer service processes, remembering that we are becoming more proactive and engaging with customers.

• Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance to meet the company’s needs.

• Manage all customer service processes, remembering that we are becoming more proactive and engaging with customers.
• Measuring and reporting. Agree priorities and standards and then manage the CS team to deliver them.

Essential Skills and Behaviour required for Success.

• Strong influencing and negotiation skills.
• Demonstration of strong financial acumen to understand the impact of commercial decisions on the business
• Ability to build good, sustainable relationships with Customers and wider functions.
• Ability to multi-task and be resilient in a high pressured and fast paced environment.
• Proven ability to meet targets with a positive record of achievement of stretching KPIs & objectives

We are looking for a strong minded leader to mentor, develop and lead the customer service team.Posted by Elliot Scott Group - Slough