Head of Customer Management - Consumer Products - Michael Page Sales : Job Details

• The Head of Customer Management leads the development and delivery of customer terms and Joint Business Planning (JBP) across the UK & Ireland
• Reporting directly to the CEO and working alongside the Head of Sales, the role is central to embedding a consistent commercial framework and building collaborative, growth-focused JBPs with key retail and wholesale partners

Client Details

My client is steeped in heritage and supplying household leading British Brands. They lead the category with innovative and design led products used in everyday living.

My Client is committed to delivering products that combine functionality, style, and durability to meet the evolving needs of their customers worldwide.

Description

This position balances strategic leadership with hands-on delivery: designing and implementing terms of trade, leading high-level customer negotiations, and ensuring that JBPs are structured, measurable, and aligned to corporate objectives. The role also provides leadership and coaching to the UKI Customer Management team, ensuring commercial best practice and JBP capability are embedded across the organisation.

As a senior member of the commercial team, the Head of Customer Management acts as the internal voice of the customer, ensuring that commercial strategies and JBPs deliver profitable growth, stronger partnerships, and sustainable category performance.

Profile

• Ideally you will be an existing Senior National Account Manager/ Controller working within non food FMCG
• Experience managing high street, department stores, major multiples
• Category and Data led sales
• Experience in delivering JBP's and CPI's
• Ideally 2 days per week in the North West

Job Offer

Competitive Package plus opportunity to join a forward thinking, innovative consumer business.