Head of Community Services - First Choice Homes Oldham : Job Details

Head of Community Services

Oldham (Hybrid)

Circa £69,495

Are you customer focused and want to make a difference to the communities in Oldham?

Leading in this role as our Head of Community Services, we are looking for a driven individual with social value and purpose at the heart of everything they do. This is a challenging but varied and rewarding role, and you will be able to make a real impact for our customers. You will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work. If this sounds like you read on !

You will continuously work towards FCHO’s vision, demonstrating and role modelling its values and behaviours whilst promoting positive working practices and policies associated with Equality, Diversity & Inclusion, Health & Safety, Wellbeing and Safeguarding.

Some of the Key Responsibilities

Responsible for the leadership of the Community Services Team managing people, performance, and resources effectively. Ensuring that policies and procedures are developed and implemented to support the delivery of the organisation’s strategic delivery plan.

To influence, design and develop innovative solutions to improve the delivery of customer centric services including the best use of the available digital technologies to promote a mobile working approach and improve customer choice for service access.

Accountable for ensuring and delivering effective scrutiny of FCHO services and reviewing compliance against the RoSH Consumer Standards, making appropriate changes and recommendations to the Executive Team improve FCHO services

Our Offer

• A 37-hour working week
• Holiday entitlement is 30 days, plus one shut down day which will be determined by the company and eight bank holidays. You can also purchase additional leave.
• Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn.
• Automatic enrolment into a healthcare cash plan and private health insurance plan
• Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life
• Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
• Discounted gym membership
• Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues.
• Professional subscriptions are paid for by the business where they are an essential requirement of your role.
• Enhanced maternity, paternity, adoption and sick pay
• Long service awards

Who are we looking for?

Our ideal candidate

• Level 5 Housing-related qualification or willingness to work towards
• Relevant academic, vocational qualification, professional membership (or eligibility for such) or experience
• Evidence of continuous professional development in leadership, social value and customer service
• Knowledge of relevant legislation and government regulations.

Closing date: Wednesday 3rd September 2025 at 5.00 pm (we reserve the right to close the application process early due to high levels of applicants)

Interviews will take place on 8th and 9th September 2025

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

The Company

At First Choice Homes Oldham, we’re all about being a community anchor organisation and making a positive difference where we work.

Our dedicated team delivers this every day through good quality, affordable homes, excellent services and thriving communities for customers living in our 11,500 homes across Oldham and surrounding boroughs.

We’re a significant employer in the local area and we’re ambitious to grow. We ensure colleagues enjoy working at FCHO, are developed and can build careers for successful futures.

Join us and become a part of a team passionate about providing homes we are proud of and improving lives.