Head Concierge - London SW3 - PMR : Job Details

Head Concierge Position at luxury residential building Line Manager - Residential Director Monday-Friday: 9am-6pm

Super-prime development in the heart of Knightsbridge, London looking is for a Head Concierge.The Head Concierge will supervise the Concierge Team Members and will be responsible for the delivery of excellent customer service to the residents and visitors.Job Requirements- To act as line manager for the Concierge Team Members, and provide continuous training and support to the concierge team.- To ensure the Concierge Team Members have a comprehensive understanding of the SOP manual and that they act in accordance with its policies and procedures, ensuring the manual is regularly reviewed and kept up-to-date.- To ensure that all Concierge Team Members are fully conversant with the health & safety, fire, and emergency procedures.- To ensure that all residents and visitors are greeted promptly and courteously, in a warm and friendly manner.- To ensure that all reception and common parts areas are immaculate at all times, including outside of the main entrance.Experience Requirements- Previous experience in a similar position within a residential and/ or 5* hotel.- Excellent leadership skills, inter-personal and communication skills.- A passion for delivering exceptional levels of customer service.- Must be assertive, show initiative and have a very keen eye for detail.- Efficient in multi-tasking in high pressure environments.