Group Operations Director - Norrie Johnston Recruitment : Job Details

The Opportunity

This is a great opportunity to join a fast growing and acquisitive technology company. The company designs, develops and supports complete integrated solutions to a niche MedTech market around the world. The company is headquartered in the UK, but also has operations in the US and Germany and manufacturing partners in China.

As a result of the significant growth of the Company, our client is now seeking a dynamic and experienced Group Operations Director. The successful candidate will be based in the UK and will need to be prepared to travel, as required, to company sites in the UK, Germany and US as well as China to meet with various ODM companies.

The Role

This is a new and key leadership role that requires strong operational expertise, strategic thinking, and the ability to drive efficiency and excellence across the Company’s global operations.

The Group Operations Director will play a pivotal part in shaping the Group’s operations strategy, ensuring seamless coordination across all the constituent companies. While direct line management isn't currently a part of this role, close collaboration with teams in Operations across the group will be essential. In time, the Company anticipates establishing a dedicated team at the group level to provide support and amplify the impact of this role.

Key responsibilities will include:

• Lead the global operations of the company, ensuring effective collaboration and alignment across the group in the UK, US and Germany. Provide strategic direction and drive operational excellence to achieve organisational goals and objectives.
• Work closely with international manufacturing suppliers to establish and maintain productive relationships. Oversee procurement activities to ensure timely and cost-effective sourcing of components and materials. Implement strategies to optimise the supply chain, including inventory management and logistics.
• Develop and implement quality control processes and standards to ensure consistent product quality across all manufacturing facilities. Collaborate with internal teams and external partners to monitor manufacturing processes, identify areas for improvement, and drive continuous improvement initiatives for all products.
• Oversee a robust product repair and maintenance program for the Company’s devices. Work closely with customer support teams to address product issues and implement effective resolutions.
• Foster strong collaboration and communication between different departments, including engineering, production, sales, and marketing. Drive cross-functional initiatives and projects to streamline processes, improve productivity, and enhance customer experience.
• Alongside the Group Executive Team, create strategic plans that build on existing strengths and utilises opportunities for growth. Establish ways of working and support leaders across the group to develop and nurture the company culture.
• Oversight of compliance requirements across the group, including medical device regulation (MDR) and FDA requirements. Stay up-to-date with changes in regulations and standards, and implement necessary processes and procedures to maintain compliance.
• Coordinate health and safety protocols across all operational sites to create a safe and secure working environment. Implement best practices and ensure compliance with local and international health and safety regulations.
• Support the management of offices, ensuring they are well-maintained and equipped to support efficient operations. Collaborate with stakeholders responsible for office management to address issues, implement improvements, and optimise office space.
• Provide leadership in the New Product Introduction (NPI) process, working closely with product development teams to ensure successful product launches.

The Person

To apply, candidates must have a demonstrable successful track record in a senior Operations role, within an electronics / technology manufacturing business.

Specifically, candidates will need to demonstrate:

• Minimum of ten years of progressive experience in operations management, preferably in a technical or product manufacturing industry. Experience in leading operations across multiple international locations is highly desirable, as is experience or knowledge of electronic equipment manufacturing.
• Strong understanding of international business dynamics and the ability to navigate diverse cultures, regulations, and business practices. Experience working with Chinese ODM companies is essential.
• Proven track record in supply chain management, procurement, and inventory optimisation. Familiarity with sourcing components and materials from international suppliers.
• Solid understanding of quality control processes, manufacturing consistency, and continuous improvement methodologies. Experience in implementing quality control systems and driving operational excellence is essential.
• Demonstrated leadership skills with the ability to inspire and motivate teams across different locations. Excellent interpersonal and communication skills to collaborate effectively with stakeholders at all levels.
• Strong analytical thinking and problem-solving abilities to identify operational issues, implement effective solutions, and drive process improvements.
• A bachelor's degree in business administration, operations management, engineering, or a related field.
• Experience in navigating medical device regulations (MDR) and FDA requirements.
• Familiarity with health and safety regulations and best practices in global operations.
• Understanding of ESG principles and practices, including sustainability, social responsibility, and corporate governance.
• Previous experience in supporting facilities management, including office spaces and infrastructure.
• Experience in managing successful NPI processes, from concept to launch.