Group Operation Director - SER (Staffing) Ltd : Job Details

Group Operations Director

Midlands (Hybrid)

Fire & Security

Full Time Package: £65,000 – £80,000, 25 days Holiday + Banks, Company Car/ Car allowance, Private healthcare, Death in Service, Pension scheme etc.

The Role

A newly created position! The Group Operations Director will lead and develop operations teams across multiple sites, driving efficiency, compliance, and customer excellence. The role combines strategic oversight with hands-on leadership to support ambitious growth plans.

Key Responsibilities:

• Develop and deliver operational strategy, setting KPIs and driving performance.
• Oversee day-to-day operations, ensuring efficiency and compliance.
• Lead, mentor, and develop managers and teams to foster a high-performance culture.
• Manage budgets, reporting, and cost efficiencies.
• Ensure successful delivery of projects on time and to quality standards.
• Build strong client and stakeholder relationships to support growth.
• Champion innovation, new technology, and continuous improvement.
• Lead risk, crisis, and business continuity planning.

About You:

• Proven track record in a senior/director-level operations role in Fire & Security.
• Strong leadership, commercial, and financial management skills.
• Excellent communication, client-facing, and stakeholder engagement ability.
• Motivated, organised, and values driven.

Benefits:

• £65k - £80k Basic
• 9-day working fortnight
• 25–35 days holiday plus bank holidays
• Company car or allowance
• Private healthcare & EAP
• Pension & life assurance
• Professional development & progression opportunities

If you're ready to take the lead on impactful fire & security operations and want to be part of a business with strong growth plans give me a call on and ask for Lily!

SER-IN