Group IT Manager - Reactive Permanent Recruitment : Job Details

We are delighted to be working with a dynamic and fast-growing independent insurance brokerage who, due to significant growth, are seeking an ambitious and talented Group IT Manager.

The main highlights of the role are as follows: -

• Salary - £49k to £54k
• Car allowance- £4,800 PA plus travel expenses
• 28 days annual leave plus bank holidays
• 6% pension contribution
• Perks at work, BHSF and 4x DIS

The role will be 100% office based (there will be a degree of flexibility here if working on a large ad hoc basis but there will be an expectancy to be present in the office at all other times.

The role will also require a degree of travel to other branches on a ‘as needed’ basis, hence the car allowance.

Purpose:

Group Operations

IT Operations Technical Lead

Office based with regular UK travel as required

The IT Operations Technical Lead is a hands-on technical leader responsible for the effective operation, configuration, and optimisation of the Group’s business systems, CRM platforms, telephony, and IT infrastructure. The role ensures business continuity, data integrity, and efficient operational processes, while supporting compliance, AI policies, and client due diligence.

This position provides specialist support to both the broking and consultancy divisions, managing CRMs such as Acturis, Open GI, SSP, and Monday, and overseeing telephony systems and infrastructure across the Group. The role involves collaborating with internal stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support.

Key Responsibilities:

CRM & Business Systems Management

• Telephony Management
• IT Operations & Infrastructure Support
• Compliance & AI Policy Support
• Supplier & Integration Management

Required Skills & Experience:

• Proven hands-on experience in application/system configuration and administration, particularly CRM or insurance systems (e.g. Open GI, SSP).
• Experience supporting consultancy CRMs such as Mondaycom.
• Strong knowledge of workflows, automation, and integrations.
• Experience with telephony systems administration (VoIP, mobile fleet management, call routing).
• Experience providing operational IT infrastructure support.
• Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes.
• Proficiency in Excel, SQL, or similar tools for data management.
• Familiarity with APIs, middleware, or integration tools.
• Understanding of cyber security fundamentals related to systems and telephony.
• Excellent communication skills and ability to liaise effectively with technical and non-technical stakeholders.
• Willingness and ability to travel to different UK branches as required.
• Leadership experience, including mentoring or guiding junior technical staff.

Desirable Skills:

• Experience with additional business software (finance, HR, payroll, training systems).
• Knowledge of NET environments, SQL Server, or similar platforms.
• Experience in a regulated environment requiring compliance and audit support.

Qualifications:

• Degree or equivalent in IT, Computer Science, or related discipline.
• Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security.

This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY!

Keywords: IT Manager, Group Head of IT, Information Technology, Group IT Manager.