Global Operations Director - Red Source Ltd : Job Details

About the Client

Our client a large, diverse and ambitious organisation are looking for a Global Operations Directorto lead, manage, and continually improve the activities relating to customer experience, operational and technical activities within the UK, India, EMEA agents and other global offices utilising the businesses services.

Location: Bedfordshire HQ so within a reasonable commute. There will be global travelling required circa 30% of the year

Salary: Competitive - it will be dependent on the individuals’ qualifications, related sector experience and employment history

Benefits

Company car

Enhanced pension

Healthcare

33 days p.a. holiday (inc. bank holidays)

Expenses (work related)

Home office set up and allowance

and more!

About the Role

As Global Operations Director you will play a pivotal role in ensuring the company delivers its

operational, financial and regulatory objectives.

Identifying opportunities for process enhancements and efficiencies, implementing best practices

to streamline operations. This role requires a strong customer focus to deal day-to-day with

external and internal customers, suppliers and key partners. Responsibilities include:

General Focus

• To Develop and implement Operational strategy
• Actively maintain a working knowledge of all specific industry requirements and emerging challenges as well as competitor service
• Ensure the cultural aspect of strategy drives an operational team mindset that delivers day to day results and solution-oriented actions
• To work to ensure effective relationships and process interfaces between functional departments across the business
• To stay connected and manage the day-to-day pace of work processes
• Collaborate with Business wide teams (Technical, Operations, Business) to establish plans for achieving local and international strategic business objectives
• Develop and manage operational budgets
• Continue to develop the remote technical review function in India to support ambitious growth plans of the company.

UK Focus

• Delivery of the company’s core objectives and overall EBITDA
• To focus the team on operational efficiency to achieve day to day success and meet productivity targets
• Ensure measures are in place and actively managed for accreditation/process performance and communicated and understood by all UK management
• To instil a culture of customer focus, operational excellence, and continual improvement
• To represent the company at industry level at relevant client, industry or technical events/meetings/committees
• To ensure that the company delivers its services in compliance with certification and business regulatory requirements (ISO 17021, GDPR etc.)
• To drive operational leadership team

• Work closely with Managing Directors (UK, EMEA, India) to drive strategy, business performance and engaging culture
• Monitor all key client accounts to ensure that the company is meeting customer expectations while maintaining the growth and profitability on the account

International Focus

• Support the development, implementation and ongoing compliance and effectiveness of the global harmonization strategies
• Develop, implement and maintain global approach to use UK based accreditations
• Overall delivery of service support of local office customers. Including timely service delivery to meet customer and needs
• Work with local office management to determine work volumes, support needs and work prioritizations.
• Ensure intercompany transfer pricing is established in alignment with services provided
• Ensure use of India back-office services used by other locations is effective, timely and meets all requirements
• Support senior Directors including Finance Director, Managing Director (UK, EMEA and India) and Sector Managing Director to ensure that local and global activities support the effective management of the broader business
• Participate in M&A activities, due diligence and integration activities where required
• Identify and evaluate strategic partnerships and alliances

About You

As a Global Operations Director you will require the following

• Exceptional personal integrity
• Strong, proven leadership skills, with the ability to inspire and motivate teams and colleagues across the company
• Highly motivated with strong organisation skills, target driven and high level of attention to detail
• Ability to effectively convey information to audiences through presentations and other mediums with excellent command of English both verbal and written (a second language would be useful)
• Ability to prioritise workload and meet challenging deadlines through excellent time management skills with minimal supervision
• An ability to operate and influence at a Senior Executive Level and experience of consulting, presenting, and communicating with executives and other key stakeholders
• Effective communication and interpersonal skills together with a collaborative working approach
• Willing to travel abroad for periods at a time
• Experience in operational efficiency, client experiences and overall EBITDA
• Ability to use MS office applications (PowerPoint, Word, Excel & Outlook) and Business ERP Systems to a high level
• A bachelor’s degree or equivalent experience at Operations Director level within Global markets.
• Full, clean, valid driving license
• Full eligibility to work / reside in the UK permanently as global travel is required

If you are a driven and experienced Global Operations Director, this could be the perfect role for you,