Global Internal Communications Specialist Apprentice - 22-month contract - Costa Coffee : Job Details

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

 As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it’s served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.  

Our teams truly make a difference. Whether it’s pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.  

As a Global Internal Communications Specialist (Apprentice), you’ll be on a journey to learn the skills that help shape how we connect and inspire our teams across the globe. With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day-to-day. 

What you’ll do 

Being a Global Internal Communications Specialist (Apprentice) is about so much more than bringing our coffee to the world. It’s your chance to stir up real success.  By the end of the apprenticeship, you’ll have the skills to confidently:

• Plan, coordinate, and execute internal communication campaigns and events that engage and inspire team members.  
• Collaborate with our events specialist to bring experiences to life, managing registration, team logistics, and generating content for social media and internal channels 
• Create and edit engaging content for internal channels including newsletters, intranet, digital screens, and town halls. 
• Manage calendars and schedules for campaigns and events, ensuring timely and effective communication. 
• Measure and evaluate the impact of communications and activations, using data to drive improvements. 
• Partner with teams across the business to support and enable effective communication within and across departments. 

Who you are 

It’s your unique ingredients we’re interested in: 

• Excellent written and verbal communicator with great attention to detail and a creative approach to engaging audiences. 
• Demonstrates strong time management and the ability to juggle multiple priorities effectively. 
• Comfortable using Microsoft Office Suite, especially Outlook, Word, and SharePoint, with a willingness to learn new tools. 
• Brings a passion for Costa Coffee and an interest in digital content creation, with a curious and analytical mindset. 

So, why Costa? 

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity, with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections: 

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP) 

• An annual discretionary bonus scheme, based on business results and individual contribution.  

• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10% 

• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure 

• 50% discount in all Costa-owned stores, and 25% off in other participating stores 

• Private medical cover thanks to our Private Healthcare scheme 

• And that’s not all. Explore even more of our perks here: https://costaperks 

We believe in living life with heart, and that starts with our people. By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment   one that embraces the unique blend of experiences, identities, and perspectives each person brings. This rich diversity strengthens our teams and reflects the spirit of our global brand. 

Grounded in our core values Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players – we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.