German Speaking Reservations Coordinator - Rockpool Recruitment LTD : Job Details

German Speaking Cruise Reservations Coordinator

We are recruiting on behalf of a world-class travel business that is looking for German-speaking Reservations Coordinators to join their growing team. This is a fully remote opportunity with a company that truly looks after its people. From private healthcare and generous holidays to career progression and discounted cruises, this is more than just a job - it's a career in travel.

What will I be doing?

• Acting as the first point of contact for customers in both German and English - handling enquiries from direct guests and trade agents.
• Using your excellent service and sales skills to turn enquiries into confirmed bookings.
• Working towards achievable sales targets and enjoying commission rewards on top of your salary.
• Building rapport with customers, ensuring they receive the highest level of service at every stage of their booking journey.

What experience do I need?

• You must be fluent in both German and English, with strong verbal and written communication skills in both languages.
• Customer service or sales experience is essential, ideally within the travel industry where you have sold holidays or cruises but full training is given.
• Experience in a call centre or target-driven environment would be an advantage.

What else do I need to know?

This is a fully remote position; you must have a suitable home office setup with excellent internet and the ability to work independently.

Full-time shifts will fall between 08:30am - 7:00pm, with some weekend working on a rota basis.

Salary is £25k, with OTE of around £26,000 - £32,000 depending on performance.