German Speaking Inbound Sales Advisor - Rocaba Group : Job Details

Do you enjoy talking to people and get energised working in a fast-paced environment? Do you enjoy working to targets and goals? Do you want to work in a culture that is fun, friendly and shows that we are passionate about what we do?

We are a fast-growing e-commerce packaging company based in Barnet, North London, and we are looking for a German-speaking Inbound Sales Advisor to come and join our team! If you are commercially minded, confident and a tenacious professional who has the ability to communicate effectively and build strong client relationships, then this could also be the role for you!

We are the UK's leader in paper bags, cartons and other packaging products. The company has numerous marketing-leading brands across Europe with a team of 50 people across 4 locations, including London, Hertford, Berlin, and Newmarket - half of which are based at this location.

We're looking for a commercially minded New Business Sales Executive to sit within the Sales team. You will sit in the middle of a fairly short "production-to-delivery" cycle, which will require you to book new business with brands and/or their agencies and then work with your internal operations team and their external suppliers to bring the products to life. Goal posts can move occasionally, so you will need to be versatile and resourceful to ensure your clients' timelines are being met whilst doing good quality business. We are looking for candidates with strong communication, organisational, numerical skills and active learners so that we can focus your initial training around our packaging products, service, and the marketplace.

Every employee at Rocaba Group is unique and valued. We take pride in delivering excellence consistently, and with our rapid growth and success, we are always looking to add the best talent to our teams. We are looking for candidates who have a strong work ethic, a desire to learn and can build strong relationships with their colleagues.

In return, we offer a wide range of benefits for all of our staff, including the opportunity to learn and develop a range of skills, a supportive working environment, and a strong culture. We also have a competitive holiday allowance, as well as many of the basics, including optional private healthcare, pension contributions and free eye-testing.

Role Specifics

• Speaking to clients to fully understand and gather their needs before preparing and presenting suitable packaging solutions.
• Providing a range of quotations and talking customers through their product options.
• Creating a rapport with customers and aiming to ensure 100% customer satisfaction.
• Sending samples and supporting information to customers to help with the sale.
• Maintaining relationships with existing customers and regularly calling them to find new enquiries.
• Ensuring all walk-in customers are welcomed and managed accurately and efficiently.
• Ensuring all customer information is correctly logged within the CRM system.
• Managing customer issues and disputes on jobs.
• Achieving the team's target on a monthly basis, as set out by the Line Manager.
• Contributing to overall team spirit and helping create a positive working environment for all members of staff.

Knowledge & Experience

• Understanding of what excellent customer service entails.
• Experience in working in a previous sales role (not essential, but desirable).
• Solid telephone manner and solid verbal and written communication.
• Strong organisational skills and ability to manage time effectively and prioritise work.
• Ability to find practical solutions to problems and think outside the box.
• Naturally pays attention to detail without any loss of accuracy.
• Able to work towards targets.
• Must have a bubbly, friendly and positive demeanour.
• Be resilient, energetic, enthusiastic, have a 'can-do' attitude and dynamism.

Other Benefits

• Career development opportunities
• On-site parking
• Casual dress
• Subsidised private health care
• Vibrant and dynamic working environment

How to Apply:

Please attach an up-to-date copy of your CV to the link provided, and we will be in contact.