German Speaking Customer Service Advisor - Oyster Consultants : Job Details

Position: German Speaking Customer Service Advisor

Working hours: Monday- Friday 08:00am - 5pm

Location: Fountainbridge, Edinburgh.

Salary: £24,800 + £1,000

Our Client

A leading global travel service provider with four contactcentres around the globe based in Japan,Korea,UK,and the Philippines, providing 24/7 customer service in 19 different languages. Employingmorethan30,000employeesacross30countriesinAsia,Europe,theAmericas,and Oceania,strivingtoexpandtheir globalmarketsandaimingtobetheworld’sleadingandmost trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.

Who we are looking for.

WeareseekingapassionateandenthusiasticGermanspeakingCustomer Service Advisortojoinour team in our Edinburgh office. Youwillbecustomer-centric,haveapassionfortravel,haveatrackrecordinbuildingrapport quicklyandtakeprideinbeingabletoproblemsolve.Theseaspectswillcomethroughinall your interactions whilst delivering the best possible customer service through our range of communication channels.

What you will get in return

JoiningtheteaminEdinburgh,youwillbewarmlywelcomedtoanengagingandsupportive workingenvironmentwhichincludes:

33 days annual leave

Workplacehealthcashplanincludingclaimingbackfordental,opticalandphysiotherapy and much more

Employeewell-beingprogram,EmployeeAssistanceProgramandenhancedsickpay

Monthly performance-based bonuses

Extensive learning opportunities and resources to further your career

3 additional days leave for parents/guardians.

Enhancedfamilypolicies(maternity/paternity/adoption)

Life and health insurance

Freeon-sitegym

Hybrid working (after 6 months)

Frequentemployeeengagementevents

Refer a friend bonus scheme

Whatyou’llbedoing

Providingexceptionalservicetoourcustomers,beingthe?rstpointofcontact respondingtovarioustravelqueries.

ProvidingresolutionstoourcustomersviaCall,ChatandEmail.

Handlingcustomerquerieswithempathy,patienceandcompassion.

Attending regular team huddles.

Keepingup to datewiththelatestpromotions,initiativesandcompany policies/procedures.

Assistinginadhocassignedprojects.

Whatyou’llneed

Customer service experience

Must be ?uent in German and English

Effective communication skills

GoodknowledgeofMicrosoftOfficesuite & Pro?cient typing abilities

Ability to remain calm and logical in challenging situations

Excellent problem-solving skills

Enthusiasticapproachwiththedesiretohityourgoalsandpassionateaboutcontinuous development

Be Aware of Recruitment Fraud

Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately