German Customer Service - Frankly Recruitment : Job Details

Are you fluent in German and looking to kickstart your career with a global leader in medical innovation? We are currently seeking a passionate Customer Services Associate to join a customer service team in Cirencester.

If you have a customer-centric attitude, excellent communication skills, and a strong work ethic, we want to hear from you!

You will be speaking and writing in English and German. You may have an A-Level in German but will be able to learn the extra terminology required to do the role.

Based: Cirencester

Salary: £25 - £28k PA

This permanent full-time (37.5 hours a week), 5 days a week (Mon – Fri)

May consider Mon - Friday part time

Hybrid position which includes 2 -3 days a week based in Cirencester, UK

Key Responsibilities:

• Manage customer requirements in core business systems
• Process orders accurately and efficiently
• Handle credit notes and Return Goods Authorisation
• Maintain customer information with precision
• Develop and maintain customer services Standard Operating Procedures
• Ensure Customer Service KPIs are met for the best customer experience

Requirements:

• Fluency in German or native speaker
• Proficiency in Microsoft Office suite
• Ability to work in a team and deliver on daily objectives
• Previous customer service experience is an advantage
• Valid work permit or VISA for the UK

Join a global business that is positively impacting lives worldwide. Apply now to be a part of a dedicated team!