General Insurance Complaint Handler - Huntswood : Job Details

Huntswood is looking for experienced insurance complaint handlers to join a leading insurance group. If you have a strong background in insurance, excellent communication skills, and are looking for a new challenge, then we have a role for you.

Start Date: Monday, 25th August 2025

Day Rate: £180 per day (Umbrella only - we can assist you with setting this up)

Location:Working from home

Working Hours: Monday to Friday, 9:00am - 5:30pm

Contract Duration: Initially 6 months

Key Responsibilities:

• Use your insurance knowledge to resolve travel insurance claims complaints
• Make outbound calls to gather additional information and resolve complaints efficiently
• Draft clear and concise final response letters to customers

What We're Looking For:

• Proven experience in general insurance complaint handling (travel insurance claims experience is a plus)
• Strong experience in writing bespoke final response letters
• Good understanding of FOS complaint guidelines and Consumer Duty
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• High attention to detail
• Comfortable navigating multiple in-house systems
• Proficient in Microsoft Office, especially Word

Why Join Huntswood

Huntswood's people are its most valued asset, and we take their career development very seriously. Working with Huntswood means that over your career with us you'll experience a greater variety and flexibility compared to working with a single company.

Whether you are joining us in a contract position or as a permanent employee, Huntswood commits the same energy and effort into developing your career and skillset!

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is aleading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.