General Builder - Great Places Housing Group : Job Details

You will deliver a wide range of responsive maintenance activities to a diverse customer base and deliver excellent customer service. You will achieve a ‘first time fix’ through correct diagnosis, multi-trade working and an effective relationship with the supply chain. You will liaise with Customers, the Repairs Field Manager, supply chain colleagues, Customer Services staff and multi-trade workforce. You will adopt and promote the Great Places operating principles for Responsive Maintenance within a multi-trade team.

What you'll be doing:

• You will undertake the correct diagnosis and method of responsive maintenance to achieve a ‘first time fix’ and outstanding customer satisfaction
• You will contribute to and use the criteria and scope for responsive repairs to maximise use of the available expenditure
• You will contribute to and use the relevant mobile working solution for job allocation, data transfer and collection
• You will adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am – 6.00pm) and an out of hours service at all other times
• You will provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group
• You will follow the Group’s equal opportunities policies and practices and promote cultural diversity across all aspects of the team’s work.
• You will undertake and contribute to a competence based framework through specific training and development initiatives

What you'll need:

• Minimum NVQ level 2 or equivalent recognised competency in Bricklaying/General Building
• Qualified to minimum GCSE grade C or equivalent in English and maths
• At least three years in the built environment, across multi-trades
• Evidence of key competencies specifically in Joinery (core trade) plumbing, plastering, and tiling
• Evidence of delivering first class customer service in responsive maintenance
• Working with the supply chain associated with responsive maintenance
• Working with a multi-disciplined services delivery team (within the built environment)
• Use of full range of Microsoft Office
• Ability to complete tasks in an accurate and timely manner when working under pressure
• Attention to detail
• Good written and verbal communication
• Effective liaison with staff/other stakeholders to give information/find information/resolve problems
• Organisation and ability to time-manage work load
• Able to deliver a high standard of customer service
• The ability to develop and project a positive image of Great Places through personal, written and oral skills

What we need from you:

• Prioritising multiple activities in conjunction with each other
• Open to new & different methods of working and prepared to challenge traditional thinking
• Interest in delivering outstanding customer service
• An ability to work in uncertainty
• Ability to work as part of a team as well as on own initiative
• Professional and value led with integrity, inclusivity and respect for diversity
• Ability to work flexibly and when needed outside normal working hours
• What we give you in return for your hard work and commitment
• Pension |DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA |Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
• The Market Place |high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave |Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Lottery | Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50
• Savings Club | You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
• Sharing Greatness |?Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
• Help with transport |?We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.

For the purposes of our van fleet insurance you must have a minimum of 2 years driving experience with a full UK driving licence, be over the age of 21 and complete an on-line driver monitoring Assessment prior to starting your role. If you are under 21 but with 2 years driving experience with a full UK driving licence you would be required to complete an on-line driver monitoring assessment and additional in vehicle assessment prior to starting your role funded by Great Places.

Location; South ManchesterContract: Full time, PermanentSalary: £29,960

Closing date: 11-04-2024

REF-212 932