Garage Income Officer - Southwark Council : Job Details

Why Southwark?

Based in the vibrant heart of London at Tooley Street, SE1, you'll play a crucial role within Exchequer Services, providing a high-quality, customer-focused service to our residents. Your efforts will not only enhance the rental experience for our customers but also safeguard the financial health of the Council by managing rental budgets effectively.

Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.?Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities.

Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

The role

Are you a numbers-savvy problem-solver with a knack for negotiation? Do you thrive in a fast-paced environment where your decisions directly impact revenue streams? If so, Southwark Council wants YOU!

What you’ll be doing:

• Driving revenue – Collecting rental income from garages, barrow stores, and non-residential properties.
• Engaging with tenants – Being the first point of contact for rent queries, resolving disputes, and negotiating payment plans.
• Making key decisions – Determining legal action on arrears cases and influencing the council’s income strategy.
• Ensuring compliance – Managing rent accounts in line with legislation, Data Protection Acts, and industry standards.

How will you make an impact?

We are searching for a passionate and experienced person who thrives in dynamic environments and is committed to delivering excellence and will bring a blend of the following:

• Inclusive Mindset: You’re committed to fostering equal opportunities and anti-discriminatory practices, both within the workplace and to our diverse community.
• Informed Decision-Making: Ability to analyse revenue information from customers and systems empowers you to make thoughtful, legally informed decisions.
• Prioritisation and Focus: You excel at prioritising tasks, meeting deadlines, and managing conflicting priorities, ensuring that you deliver on your commitments.
• Target-Driven: Working to set standards and revenue targets motivates you to achieve outstanding results, consistently raising the bar.
• Clear Communicator: Your excellent communication skills enable you to convey rental income requirements and address issues clearly and effectively.
• Time Management: With your strong time management skills, you balance multiple responsibilities with ease, ensuring no detail is overlooked.
• Proactive and Customer-Focused: You thrive when working on your own initiative, remaining self-motivated and committed to delivering exceptional service to our customers. Your focus on continuous improvement drives positive change.

Recruitment timetable

Application Closing Date: 11:59 PM on 26th May 2025

Interview Date: W/C the 2nd June 2025

Additional information

Benefits and more information:

https://jobs.southwark.gov.uk/why-us/

Salary Range: £34,275 - £40,344

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition.

Attachments

• Job Description & Person Specification