Fulfilment Supervisor - Shift Basis - Own Transport needed - Reed : Job Details

• Location: Fulfilment Centre
• Job Type: Full-time, 40 hours per week
• Shifts: Includes Saturday (8:30 am – 2:30 pm) and weekdays (9:00 am – 5:00 pm or 12:00 pm – 8:00 pm)

Our client is seeking a highly organised and detail-oriented Fulfilment Supervisor to join their team. This role is ideal for someone who thrives in a fast-paced environment, is passionate about teamwork, and is committed to delivering exceptional customer experiences.

• Lead and support a team of Fulfilment Assistants, ensuring targets are met and providing necessary training and support.
• Manage performance reviews, disciplinary matters, and absence management in collaboration with the People Team.
• Oversee the accurate and timely picking and packing of customer orders to meet daily dispatch targets.
• Utilise the ERP system to process orders, with training provided.
• Assist in the smooth running of all fulfilment operations, addressing and escalating issues as needed.
• Coordinate with courier services for timely collections and deliveries.
• Implement opportunities to improve efficiency and workflow.
• Conduct regular quality checks to maintain high standards.
• Foster a positive and collaborative team culture.

• Experienced in a supervisory or team leadership role, ideally within a fulfilment or warehouse setting.
• Exceptional organisational skills with a keen attention to detail.
• Proactive and able to remain calm under pressure.
• Confident in using digital systems, with a willingness to learn new technologies.
• Team-oriented with excellent communication skills.

• Competitive salary and discretionary bonus based on company and individual performance.
• Hybrid working options and flexible hours.
• Private healthcare and a comprehensive Medicash plan.
• Access to financial wellbeing advice and retail discounts through Mintago.
• Opportunities for continuous training and professional development.
• Engaging, collaborative, and inclusive work environment.
• Commitment to sustainability and social responsibility.

To apply for the Fulfilment Supervisor position, please submit your CV or call to discuss on