Front of House Manager - Bespoke Careers : Job Details

A leading, award-winning architectural practice is seeking a proactive and professional Front of House Manager to join their creative and collaborative studio. This central role is essential to the smooth running of daily operations and maintaining a welcoming, polished environment for staff, clients, and guests. The ideal candidate will be highly organised, personable, and confident juggling a wide range of responsibilities with efficiency and attention to detail.

This is an exciting opportunity to join a supportive team in a studio that places strong emphasis on design excellence, sustainability, and employee wellbeing.

Key Responsibilities

• Act as the first point of contact for all visitors, clients, and calls, ensuring a warm and professional welcome
• Manage daily attendance communication and front desk emails
• Maintain tidy and well-stocked meeting rooms, bathrooms, kitchens, and common areas
• Organise and manage internal meeting schedules and catering requirements
• Handle incoming and outgoing post, deliveries, and courier bookings
• Order and manage office stationery, refreshments, and consumables
• Coordinate Friday afternoon refreshments and in-house presentation logistics
• Ensure reception is always covered by coordinating holiday and lunch breaks with admin staff
• Onboard new admin team members and ensure consistent front of house standards
• Prepare new starter welcome packs and update internal staff materials and contact details
• Manage the CPD seminar schedule and coordinate work experience placements
• Liaise with cleaners and external suppliers to maintain the studio environment
• Support fire marshal duties, maintain the office key register, and oversee contractor visits
• Manage waste and recycling logistics and maintain off-site storage records
• Keep staff and supplier details updated in the Disaster Recovery Manual
• Collate recycling, printing, and staff travel data for quarterly reporting
• Maintain the office contact database and ensure compliance with the practice’s quality management system

Skills and Experience

• Proven experience in a front-of-house, reception, or office coordination role
• Exceptional organisational skills with a meticulous attention to detail
• Strong verbal and written communication skills and a professional phone manner
• Ability to prioritise tasks and manage time effectively in a fast-paced setting
• Proactive and self-motivated with a practical, problem-solving mindset
• Friendly, approachable, and confident in dealing with people at all levels
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Comfortable working independently and collaboratively within a team
• Interest in working within a creative or design-led studio environment

This role offers a chance to be an integral part of a thriving and award-winning practice that values its people and promotes a supportive and positive work culture.