Front of House Manager - AMAZING office - Office Angels : Job Details

Position: Front of House Manager

Location: Leeds City Centre

Contract Type: Permanent

Working Pattern: Full Time, 08:30 - 17:00

Salary: £27,000

Are you passionate about delivering exceptional customer experiences? Do you thrive in a vibrant environment where you're surrounded by a professional and enthusiastic team?

About the Role:

As a Front of House Manager, you will play a pivotal role in shaping memorable experiences for clients, occupiers, visitors, and stakeholders. Located in the modern front of house area, you will embody the spirit of hospitality and serve as an ambassador for this business.

Note on the hours - these are the standard hours you'll complete but flexibility will be required when events are happening so you may start and finish earlier or later.

What You'll Do:

• Enhance Customer Experiences: Identify innovative opportunities to elevate customer services and deliver them at the highest standards
• Warm Welcomes: Provide a warm hospitality-style welcome and a fond farewell to everyone
• Immaculate Presentation: Ensure front-of-house areas are always presented to perfection
• Support the Building Manager: Assisting with administration and facilities tasks as needed
• Relationship Building: Develop professional relationships with clients, occupiers, and stakeholders
• Complaint Resolution: Address complaints with prompt resolutions, escalating when necessary
• Concierge Services: Offer concierge services, such as dry-cleaning pickups, restaurant reservations, and transportation arrangements
• Communication: Respond to telephone and email enquiries professionally, ensuring follow-ups as required

What We're Looking For:

• Experience in Front of House, customer experience, hospitality, or a related field.
• Strong relationship-building skills and a flair for complaint resolution.
• Excellent telephone etiquette and email communication skills.
• A proactive approach to property management and concierge services.

Apply Now!

Applications will be checked daily and all successful candidates will be contacted.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.