Front Counters Assistant - Reed : Job Details

Reed Secure are working with public sector organisation who are looking to recruit Front Counters Assistant to provide a professional, multifunctional face to face customer service to both the public and Constabulary colleagues.

To safeguard the public and victims, record incidents and crimes using the National Decision Model (NDM) and provide appropriate advice.

• Duration: 3 months with potential extension
• Rate: £12p/h
• Hours: shift patter - weekend working involved
• Location: three sites are

Accrington Police Station

Blackburn HQ (Greenbank)

Blackburn Town Centre

Key Responsibilities

• To provide a first point of contact for victims of crime attending the Police Station, with a commitment to safeguarding and protecting the public
• Take reports of emergency and non-emergency incidents reported at the Front Counter.
• Record reported crimes in line with the National Crime Recording Standards (NCRS) and Lancashire Constabulary Policies using the Connect Quick Crime system
• Create, grade and manage to appropriate resolution, incident logs in line with National Standards for Incident Recording (NSIR) and Force Policies, alerting supervision of any serious incidents where necessary
• To record and grade (using 3x5x2 process) intelligence on the Connect System
• Examine, record and validate details of driving documents, PG10 and Section 165 notices, conducting all relevant enquiries including PNC checks and contacting external agencies to enable Front Counter Assistants to release vehicles back to the owner.

In addition to be considered, you will need to successfully complete CTC clearance before commencing the role, which may take around 1 months from the application submission date.VETTING REQUIREMENTSAll security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.The requirement for CTC clearance is to have been present in the UK for at least 3 of the last 5 years.Failure to meet the residency requirements will result in your security clearance application being rejected.Checks will be made against:

• UK criminal records covering both spent and unspent criminal records.
• Your credit and financial history with a credit reference agency
• Security Services records

If you have the skillset to be successful and happy to go through clearance, please apply now and join us in loving Mondays!