French Customer Service Administrator - Ascendant Recruitment : Job Details

French Customer Service Administrator

Permanent - Immediate Start

Northampton

£30,750.00 per annum

Are you fluent in French and passionate about logistics?

Do you thrive in a fast-paced, customer-focused environment where every day is different?

We are recruiting for a French Customer Service Administrator to join a dynamic and growing team in Northampton. This is a fantastic opportunity for a proactive and organised individual with strong communication skills to play a key role in ensuring seamless delivery and transport planning across Europe.

As a Logistics Coordinator, you will be the bridge between our client’s operations team, customers, and transport providers - ensuring timely, efficient, and cost-effective movement of goods between warehouses and third-party sites. Your fluency in French and English will enable you to liaise confidently with partners across the UK and wider Europe, supporting issue resolution and maintaining exceptional service standards.

This is a vital role where your coordination skills, problem-solving abilities, and attention to detail will directly contribute to the success of our client’s logistics operations.

Your duties as a French Customer Service Administrator will include but are not limited to:

• Plan and monitor customer orders in line with service expectations.
• Proactively communicate with carriers and partners to resolve in-transit issues.
• Coordinate collections, deliveries, returns, and special transport arrangements.
• Handle customer queries, complaints, and service issues promptly and professionally.
• Manage transport planning activities between multiple European warehouse locations.
• Maintain compliance with all logistics procedures and documentation standards.
• Provide clear and timely updates to internal teams and external stakeholders.

To be a successful French Customer Service Administrator, you must have:

• Fluency in German and English (both written and spoken).
• Previous experience in logistics, supply chain, or customer service.
• Strong communication and relationship-building skills.
• Excellent organisational abilities and attention to detail.
• Proficient in Microsoft Office, especially Excel.
• Ability to manage priorities, work under pressure, and meet deadlines.
• Knowledge of European geography and transport processes is an advantage.
• Experience with Transport Management Systems (TMS) is beneficial.

If you are interested in finding out more about this French Customer Service Administrator role, please apply today because we’d love to hear from you!

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Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, and LinkedIn.