FNOL Team Leader - Hales Group Limited : Job Details

First Notice of Loss Team Leader / Diss, Norfolk / £24,000 - £26,000 per annum / Full time / Permanent   We are recruiting a FNOL Team Leader to join our client on a full time, permanent basis in Diss, Norfolk. Our client are looking to appoint someone in this position due to growth and internal promotion.  You will be working for a dedicated Claims, Hire and Repair solution company specifically for the Motor Insurance Industry.  Working hours are: An average of 37 Hours per week on a rota basis between 9:00am & 7:00pm Monday – Friday, 9:00am to 3:30pm Saturday. Saturdays are worked on a rota basis.  Duties include:

• Managing a team of FNOL claims handlers and ensuring the team works collectively to wield success.
• Assist your team with any complex cases and provide help and support.
• Ensure the team is motivated and create an enjoyable culture for all colleagues.
• Provide 121 and group training when required.
• Assist with the recruitment of new hires and attend interviews when needed.
• Work collaboratively with the wider management team to drive performance across the business.
• Deal with new claims from inception to hiring a replacement bike, keeping all parties constantly updated with progress of the claim.
• Arranging the safe delivery of hire vehicles whilst their bike is being repaired.
• Using the in-house system to accurately keep all the important claim details up to date.

Experience required:

• Experience in new claims reporting (FNOL)
• Excellent communication skills
• A passion for supporting our team members
• A commitment to driving the results of the business

Benefits:

• 21 days’ holiday, increasing with service
• Up to £150 performance & attendance bonus per quarter
• Continuous training and development with support given by our expert team
• Pension contribution
• Free parking
• Regular social events and team nights
• Employee Assistance programme – legal advice, counselling and much more
• Wellbeing activities
• Cycle to work scheme
• Opportunities to undertake recognised qualifications
• Overtime Available

For more information on this role, please contact Megan Reeve on or apply below.