Fleet Account Manager - Acorn Insurance : Job Details

Job Title: Fleet Account Manager

Location: Formby, Hybrid

Salary: £28,412 + up to £2000 Performance related bonus

Job Type: Full-time (37.5 hours per week)

About us:

Acorn Insurance is a specialist provider with over 40 years of experience, dedicated to helping individuals secure motor insurance across the UK. The company serves over 50,000 customers, providing policies that meet their needs and offer peace of mind with high-quality cover. Acorn Insurance offers comprehensive training and continuous in-house coaching, providing in-depth, FCA-regulated industry knowledge and all the necessary tools to grow your career. The company celebrates diversity and is committed to fostering a culture where everyone feels respected and valued.

About the role:

• Drive the commercial success of the Fleet department.
• Work closely with the Fleet Commercial Operation.
• Enhance team performance and support new and existing clients.
• Maintain company systems with updated files, customer outcomes, and lead and opportunity cycle stages.
• Ensure accuracy on all data entries and submissions to allow for fluid operation and SLA turnarounds.
• Action general enquiries, policy adjustments, and billing processes within agreed team KPIs.
• Build and maintain customer relationships and service using a professional communication approach.
• Meet and exceed team and departmental key performance indicators and budgetary requirements.
• Manage your own performance to defined targets and deliver continuous improvements in performance and productivity.
• Support the search for connections to commercial industry individuals and events to source new business development.
• Support the BDM in maintaining their diary and new business prospects through to new business conversion.
• Ensure quality and compliance standards are met and a good level of customer service is delivered.

About you:

• Insurance experience is essential.
• Account/Portfolio management experience is preferable.
• Strong communication skills to effectively communicate with clients and insurance agents.
• Ability to work independently.
• Problem-solving skills to quickly resolve client issues and find innovative solutions.
• Organizational skills to manage multiple tasks, prioritize workloads, and meet deadlines.
• Comprehensive product knowledge of insurance products, coverage options, and industry regulations.
• Ability to adapt to fast-paced changes in the insurance industry.
• A positive, can-do attitude, detail-orientated, approachable, and able to network and sustain relationships.

What we offer:

• Comprehensive training and continuous in-house coaching.
• In-depth, FCA-regulated industry knowledge and all the necessary tools to grow your career.
• Healthcare cash plan.
• Company pension scheme.
• Holiday allowance of 25 days plus bank holidays.

Additional Information:

The role is for a full-time position of 37.5 hours per week, with a working pattern of Monday to Friday from 09:00am to 17:30pm.

Candidates with experience of; Insurance Agent, Account Manager, Client Relations, Customer Success, Broker, Underwriter, Sales Executive, Business Development also be considered for this role.