Field Service Engineer - EAC Consulting Group : Job Details

EAC are representing a Market Leading Organisation who are on the lookout for a Field Service Engineer to join the team. Head Office is based in Telford, so you must be a commutable distance from Telford.

My Client are seeking a skilled Field Service Engineer to deliver repair, maintenance, and technical support for systems both at customer sites and in-house. You will be a key player in ensuring system uptime, delivering service excellence, and contributing to the continuous improvement of customer satisfaction.

On Offer:

• Salary - £40,000 - £45,000
• 25 days annual leave (up to 35 with length of service)
• Managing own diary between office & onsite
• Company vehicle, laptop, and phone provided
• Training & Development Opportunities

Duties for Field Service Engineer:

• Carry out on-site and in-house diagnostics, repairs, and maintenance of equipment
• Provide support for routine servicing, emergency breakdowns, and programming of systems.
• Troubleshoot and document system performance and service activity for reporting and future reference.
• Prepare comprehensive service reports and maintain service records in the CRM system.
• Collaborate with the technical and service teams to coordinate tasks and meet service deadlines.
• Communicate effectively with clients to ensure high levels of service satisfaction.
• Manage inventory and ensure spare parts are tracked and reported accurately
• Learn and apply the company’s proprietary programming language for basic programming and support.
• Take part in the 24/7 service rota, including occasional call-outs outside of standard working hours.

Ideal Field Service Engineer:

• Must have Electrical & Mechnical Experience
• Engineering qualification at HNC level or above
• At least 3 years of hands-on experience in automation or technical field service
• Strong background in mechanical, electrical, and electronic systems
• Capable of reading technical drawings and documents
• Proficiency in Microsoft Office; SAP knowledge is a plus
• Excellent communication skills and a customer-focused approach
• Logical and methodical in your approach to problem-solving