Fees Supervisor - Reed : Job Details

Fees Supervisor (Education) 

Cobham 

Hybrid role: work from home once a week 

Hours: 8.30am - 4.30pm 

Role purpose: 

• Supervising two school fees assistants. 
• Providing valuable support to the Accounts Payable and School Fees Manager
• Supervise the day-to-day administration of student accounts, ensuring excellent customer service and smooth and timely issuing of invoices and receipt of school fees
• Oversee daily banking

PRINCIPAL ACCOUNTABILITIES

•    Supervise a team of two School Fees Assistants, completing their annual performance review•    Escalation point for internal and external parent queries to enable effective credit control, including contact via phone and email to chase outstanding debt in a helpful, supportive and proactive manner•    Supervise and process Accounts Receivable transactions in a timely manner to ensure ledgers are accurate and up to date•    Manage the student leavers and refund process in a timely manner•    Manage the relationships with corporate payers•    Support the Accounts Payable and School Fees Manager with biannual billing process•    Oversee the manual invoice process which takes place outside of the billing process•    Collect and reconcile credit card payments and record these and other payments on the database•    Supervise daily banking and associated multi-currency journals•    Monitoring and management of School Fee Plan relationship and payment schedule.•    Completion of in month checks and month end reconciliations•    Ensure that best practice is being followed and that Terms and Conditions are adhered to by the department•    Supervision of the Accounts Receivable inbox•    Build strong relationships with other departments within ACS.•    Undertake ad hoc duties and reporting as required

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

•    Excellent customer service and cultural awareness skills•    High accuracy and attention to detail•    Able to deal sensitively with difficult situations and with discretion•    Able to liaise and interact with Finance colleagues, non-Finance colleagues and external stakeholders in a professional and collaborative manner•    Good IT skills with knowledge of Microsoft office packages, including Microsoft Excel•    Prior experience of CRM systems preferred•    Good planning and organisational skills to deal appropriately with internal and external stakeholders and meet deadlines•    GCSE English and Mathematics•    Experience working within a Finance team•    Accounts receivable/credit control supervision experience essential