Facilities Coordinator - The Works : Job Details

Location:

Based at our Support Centre, Coleshill, Birmingham. 

Why The Works?

10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products. We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Become a Facilities Coordinator

As Facilities Coordinator, you are the backbone of the day-to-day running of our office environment. You’ll provide essential administrative support, ensure smooth operations, and help create a welcoming and efficient workplace for colleagues, visitors, and partners.

Your Mission

• Provide general administrative support including data entry, filing, and document management.
• Answer phones, respond to emails, and direct enquiries to the appropriate teams.
• Greet visitors and ensure a professional, friendly front-of-house experience.
• Manage incoming and outgoing post, deliveries, office supplies and refreshments.
• Support meeting room bookings and company events, set-ups, and diary coordination.
• Maintain accurate records and reports and update internal systems as required.
• Support Facilities and Maintenance Manager with raising works requests as required.
• Ensure the office environment is tidy, safe, and well-stocked throughout your shift.
• Collaborate with Maintenance Coordinators to provide cover during holiday periods to ensure team workload is balanced.

Skills/Behaviours That Will Set You Apart

• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Confident using Microsoft Office and basic office systems.
• Friendly, professional, and customer-focused approach.
• Ability to multitask and remain calm under pressure.
• Reliable and punctual, with a flexible attitude to shift work.
• Previous experience in an administrative or office support role.
• Familiarity with booking systems, shared calendars, or visitor management tools.
• Experience supporting multiple departments or teams.

Our PERKS really are ‘The Works’

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
•  Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday – 33 days including bank holidays.
• Holiday Purchase - Purchase an additional 5 days
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan – To support your everyday healthcare costs
• And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading. learning, creativity and play - making lives more fulfilled.

Our Values

We are Crafty | We are Caring | We are Can-do

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!