Facilities Administrator - Office Angels : Job Details

Facilities Administrator

£30,000

Stanford-Le-Hope

Monday to Friday, 8am - 4pm

Benefits:

• 20 days annual leave + bank holidays
• 1 extra day of leave for every full year of service
• Pension scheme
• Excellent progression opportunities
• Discretionary Christmas bonus
• Newly refurbished office with a spacious kitchen and breakout area

As a Facilities Administrator, you'll be at the heart of our operations, ensuring the smooth delivery of reactive and planned maintenance, as well as capital projects, for a portfolio of valued clients.

You'll be the go-to person for your assigned clients, handling job updates, client communications, portal management, and financial documentation. Your role is key to maintaining strong client relationships, delivering exceptional service, and supporting the wider team in achieving operational excellence.

Key Responsibilities:

• Manage and action a variety of reactive maintenance tasks, ensuring timely follow-up and resolution.
• Handle all admin for your client accounts: raise invoices, quotations, credit notes, and submit worksheets and reports.
• Maintain and update client portals, ensuring accuracy and reducing open job counts.
• Support Account Managers with quotations and proposals for additional works.
• Coordinate with engineers to ensure timely job completion and troubleshoot any issues.
• Monitor service performance and support improvements to enhance client satisfaction.
• Assist in delivering fabric maintenance projects on time and within budget.
• Provide full administrative support to senior staff and collaborate with help desk and account teams.

What We're Looking For:

• Proven admin experience (facilities maintenance background preferred).
• Basic construction knowledge is a plus.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Confident using MS Office; experience with job management systems is a bonus.
• Ability to manage multiple tasks and deadlines efficiently.
• A proactive, customer-focused mindset with a professional phone manner.
• Team player with a commitment to continuous learning and development.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.