Export Coordinator - Reed : Job Details

Customer Service & Export Coordinator

 Leeds |  Manufacturing Sector | Full-Time, PermanentSalary: Competitive, dependent on experience

Are you an organised and customer-focused professional with experience in export coordination? We’re looking for a proactive Customer Service & Export Coordinator to join a dynamic manufacturing business in Leeds.

Key Responsibilities:

• Manage customer enquiries and provide exceptional service throughout the order process
• Process and track sales orders, ensuring timely and accurate delivery
• Prepare and manage all export documentation (invoices, packing lists, certificates of origin, etc.)
• Liaise with freight forwarders and logistics partners to coordinate international shipments
• Monitor delivery schedules and resolve any shipping or customs-related issues
• Maintain accurate records using ERP/CRM systems
• Ensure compliance with Incoterms and international trade regulations
• Collaborate with internal departments to ensure smooth order fulfilment

What We’re Looking For:

• Previous experience in a customer service and/or export coordination role, ideally within manufacturing
• Strong understanding of international shipping processes and export documentation
• Excellent communication and problem-solving skills
• Proficiency in Microsoft Office and ERP/CRM systems
• High attention to detail and ability to manage multiple priorities

Why Join Us?

• Be part of a supportive and collaborative team
• Work in a fast-paced, growing manufacturing environment
• Opportunities for development and progression