Experienced Travel Claims Handler - Yolk Recruitment Ltd : Job Details

Travel Claims HandlerCardiff (Hybrid Working)

Yolk Recruitment are working with a growing insurance services provider in central Cardiff who are looking to welcome a new Travel Claims Handler into their friendly, supportive team. This is a full-time, permanent role with a hybrid working model (2-3 days in the city centre office).

If you've got experience in travel claims and are looking for a role where your hard work is noticed, your ideas are valued, and you'll be part of a close-knit team that works together to achieve great results, then this could be the perfect move for you.

The company partners with some of the UK's best-known car and travel insurance brands, and pride themselves on delivering a first-class service across claims handling, underwriting, customer care, pricing and more. They're passionate about their people, offering a positive working environment with plenty of support and opportunities to grow.

• Providing excellent customer service, supporting people through their claims journey. This will be via email and telephone.

• Reviewing and assessing travel claims fairly, including liability and compensation.

• Spotting potential fraud and recovery opportunities to protect customers and the business.

• Supporting the Claims Team Leader with day-to-day tasks.

• Managing your caseload proactively and efficiently.

• Negotiating fair and accurate settlements.

• At least 12 months' experience in a travel insurance claims role (essential).

• Strong communication skills, with confidence to coach and share feedback.

• A team player who's organised, self-motivated and deadline-focused.

• Knowledge of regulatory and compliance requirements within insurance.

• A caring, customer-first approach with the ability to handle sensitive claims professionally.

• Starting salary from £24,500 (higher with experience).

• 33 days' annual leave (25 days + bank holidays), rising with service.

• Flexibility to buy or sell up to 5 days' holiday per year.

• Hybrid working - enjoy the balance of home and office.

• Regular salary reviews to reward your development.

• Nest pension scheme.

• Discounts on technology, wellbeing, and lifestyle perks.

• Cycle to Work scheme.

• Employee Assistance Programme for extra support.

• Optional healthcare and dental plans.