Executive Personal Assistant - H2ecommerce : Job Details

We are looking for an experienced and proactive Personal Assistant to support the managing and commercial directors at the heart of our fast growing e-commerce business. The successful candidate will play a key role in ensuring the smooth operation of their daily operations — acting as a trusted and reliable point of coordination across diary, email, meetings, and office logistics.

If you’re someone who thrives in a dynamic environment, loves variety, and takes ownership of your work, we’d love to hear from you. You’ll be joining a collaborative and ambitious team at an exciting stage of our growth journey. We value initiative, creativity, and people who get things done — and we make sure our team members feel supported and empowered to thrive.

Salary of up to £35,000 based on experience. Based primarily on site at Crewe with potential to possibly work at Winsford and some occasional home working.

Main Duties and Responsibilities:

• Diary & Meeting Management: Proactively schedule, prioritise, and manage internal and external meetings.
• Inbox Management: Monitor and triage incoming emails, flag key priorities, and draft responses.
• Meeting Support: Prepare agendas, take minutes, and ensure timely follow-ups on actions, occasionally supporting the wider management team.
• Travel Coordination: Organise occasional UK and international travel, including accommodation.
• Office Management: Coordinate onsite catering, meetings, events, and general office upkeep in collaboration with internal teams and suppliers.
• Task Prioritisation: Stay on top of high-priority tasks, ensuring they are addressed promptly and efficiently.
• Personal Support: Occasionally assist with personal errands or tasks to help optimise the Directors' time.
• Professional Gatekeeping: Manage access to the Directors with diplomacy and a human touch, balancing efficiency with approachability.
• Contract Management: Maintain the contract repository and liaise with relevant stakeholders to track and manage contract renewals.
• Process Improvement: Utilise AI tools to identify opportunities for workflow and process efficiency within the role.

• Competitive salary with annual salary reviews
• 30 days annual leave with an additional day of leave for each full year spent with the company, up to 35 days per year
• Death in service insurance at 3 x annual salary
• Pension
• Generous long service cash rewards from 5 years of service
• Cycle to work scheme
• Discounted Gym Memberships
• Staff discount on products
• Staff referral scheme with cash rewards
• GP access and mental health counselling support
• Yearly flu vaccinations
• Specsavers vision/ eye care
• Free parking with easy access to rail and bus routes
• Fun and exciting social and team building events

Essential Skills Required:

• Minimum of 3 years’ proven experience in a PA, EA or similar administrative support role.
• Excellent multitasking and organisational skills.
• Confident managing complex calendars and balancing shifting priorities.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams, planner).
• Discreet, reliable and personable with a proactive and adaptable attitude.
• Comfortable working independently and handling confidential information.