Events Manager - Alex James Digital : Job Details

Our client are a fast growth Manchester business.

Role Detail

The event manager position is suited to a highly organised individual with a passion for user experience, customer service and attention to detail. They will have the knowledge and experience in the event and training industry and work cross functionally to deliver multiple events and training courses per month within specified timescales and budgets.

They will lead a dedicated team of training and event co-ordinators, ensuring that all delivery is delivered to the highest standard, reporting on a weekly and monthly basis.

They will take the lead on co-ordinating and delivering all training courses, conferences, and briefings both on site and at external venues, having accountability for their own portfolio along with that of their team. Overseeing all pre, post and on the day logistics; this includes liaising with multiple stakeholders both internally and externally.

This is a fantastic opportunity for an individual looking to take the next step in their events career.

The role is hands on and requires a flexible approach.

Duties & Responsibilities

The Event Coordinators role is to fulfil the following duties and responsibilities:

• Lead a team of training and events co-ordinators, contributing to the smooth operation and organisation of training courses and conferences, both virtual and face to face
• Set, communicate, and maintain timelines and priorities for all event tasks in accordance with team KPIs ensuring tasks are allocated, completed and escalated to avoid issues in advance of the event
• Work with the Head of Operations to improve delivery processes to receive better customer service feedback
• Coordinate a range of training courses, conferences and briefings providing all communication and administration. Being the main point of contact for delegates, tutors, speakers, sponsors and suppliers and actioning their requirements
• Book rooms and venues, order catering, arrange room set up and create event documents and training materials
• Work with the team to establish delivery support requirements and assist in implementing any changes/ new directives across the team - including training and supervising delivery staff on and off-site
• Operate within a cost focused environment being conscious of costs relating to all events, making sure budget sheets are up to date and financial reporting for all event projects
• Collate customer feedback for weekly and monthly reporting
• Work with external venues to meet the specifications of the event, whilst negotiating preferential rates
• Manage relationships with corporate clients; developing exhibition plans and ensuring all contractual agreements are fulfilled with regards to speaker and seminar slots
• Develop ongoing relationships with key partners - venues, catering (internal and external) working with them to meet the specifications of the event
• Provide excellent on the day support and customer service: meet and greet delegates, speakers and sponsors
• Work with other team members to ensure customer service is of an excellent quality
• Complete post-course administration
• Deputising for the training manager and Head of Operations as and when required

Excellent package on offer