EUC Engineer - Adecco : Job Details

�? EUC Engineer �?

We are currently seeking a skilled and motivated EUC Engineer to join our client, a leading financial services organisation. As an EUC Engineer, you will play a vital role in providing exceptional 1st and 2nd level support for IT to ensure smooth operations for our client's staff, contractors, and partners. Paying up to £40,000 per annum.

?? Role Responsibilities:

• Serve as the "front of house" representative, coordinating with the IT team and third-party suppliers to deliver end-to-end service to our client's users.
• Provide first-line support across all IT services, managing service requests, incidents, problems, and changes.
• Deliver outstanding customer service, keeping users informed about the progress of their requests.
• Administer and support end-user computing devices such as desktops, laptops, smartphones, and printers.
• Offer technical advice on applications, including Microsoft Office 365, antivirus software, and other client applications.
• Support telephony systems, meeting room AV technology, and room booking systems.
• Ensure the security and integrity of the end-user computing estate, adhering to company policies.

?? Required Skills and Competencies:

• Experience supporting Microsoft Desktop operating systems.
• Proficiency in maintaining hardware devices like laptops, desktops, printers, and smartphones.
• Knowledge of software applications, including Microsoft Office 365 and endpoint security.
• Familiarity with Active Directory and Azure AD for user administration and security group allocation.
• Exposure to application deployment using SCCM.
• ITIL Foundation level qualification (or working towards) with a demonstrated track record in ITIL Service Management processes.
• Experience supporting remote workers and VPN connectivity.

??Desirable Skills:

• Experience in supporting Audio Visual equipment.
• Knowledge of Microsoft InTune for application deployment.
• Familiarity with telephony and IVR administration and support.
• Understanding of application packaging via SCCM.

?? This is a Fixed Term Contract position for 12 months.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.