Engagement Manager ServiceNow Experience - Huntress : Job Details

Engagement Manager (ServiceNow Experience)- London/Hybrid- 12 Months- £680-£730 Inside IR35

A global technology company are looking for an experience Engagement Manager to join their team on an initial 12 month assignment. The successful candidate will oversee the on time, on budget delivery of the defined solution scope to meet the customer's desired results.

Responsibilities:

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
• Understand the goals and align the deliverables accordingly.
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
• Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

Skills/ Experience:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years progressive experience as part of a professional services organization
• Experience in managing the implementation of workflow or business transformation solutions
• Success driving complex issues through analysis and resolution
• Creativity with comfort running projects independently
• Experience working collaboratively
• ServiceNow certifications in aligned workflow preferred but not essential
• Ability to travel up to 50%
• Industry domain expertise in workflow

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.