Employee Services – Consultant Support - Kingswood Group : Job Details

Key Responsibilities

• Undertake a lead support role to Employee Services Consultants and Directors to ensure a consistent high level of service and support is provided.
• Deliver accurate and timely processing for employee benefits schemes including pensions, group risk, and healthcare.
• Maintain up to date and compliant client records and documentation.
• Oversee Auto-Enrolment compliance and manage scheme renewals and reviews.
• Organise and prepare materials for client meetings and follow-up actions.
• Act as a liaison between clients, consultants, providers, and insurers.
• Process claims, payments, and policy documentation.
• Draft client communications, presentations, and proposition documents.

General Responsibilities

• Ensure compliance with internal systems and audit trails.
• Support, train, and develop junior team members to enhance team efficiency.
• Drive internal projects to streamline processes and improve client delivery.
• Maintain accurate data on CRM and internal platforms.
• Track your professional development and learning through an internal academy app.

Skills and Experience

• Previous experience in Employee Services and Group Risk.
• Previous experience providing accurate and timely administration support.
• Working knowledge of mandatory compliance, Pensions, Business Protection and Insurers.
• Excellent organisational skills with the ability to prioritise a busy workload.
• Strong communication and relationship building abilities.
• High level of accuracy and attention to detail.
• Proficient in Microsoft Office, and experience using CRM/back-office systems.

What’s on Offer

• Comprehensive salary dependent on experience.
• Comprehensive benefits package.
• Friendly and collaborative working environment.
• Opportunities for development and progression.
• Hybrid working flexibility (following induction).

If you’re looking for your next step in a lead support role within Employee Services and want to be part of a supportive and professional team, we’d love to hear from you.

Apply now or get in touch for a confidential discussion.