Emergency Housing Officer - Ackerman Pierce : Job Details

We are seeking a dedicated Emergency Housing Officer to join our responsive housing team. You will be the first point of contact for people in urgent housing need, assessing cases, arranging immediate accommodation, and working closely with partner agencies to ensure safety and stability.

• Respond promptly to emergency housing referrals and crisis situations.

• Assess housing needs in line with legal obligations and organisational policies.

• Source, arrange, and manage temporary and emergency accommodation.

• Liaise with local authorities, landlords, and support services.

• Maintain accurate and timely case records.

• Provide clear guidance and compassionate support to service users.

You will bring a mix of professionalism, empathy, and quick decision-making to high-pressure situations.Essential skills and experience:

• Experience in housing, homelessness, or related support services.

• Strong knowledge of housing legislation and safeguarding practices.

• Ability to manage high caseloads and respond to urgent situations.

• Excellent communication and negotiation skills.

• Resilient, adaptable, and able to remain calm under pressure.

If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.

Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency.