EMEA Customer Quality Manager - McCormick UK Limited : Job Details

Based: Peterborough, UK

MAIN RESPONSIBILITIES

• Quality Lead for all assigned customers across EMEA Flavour Solutions. Accountability for the management of the customer quality relationships – liaising and working with relevant internal and external stakeholders as required.
• Represents the Quality & Regulatory function in customer-related meetings as appropriate both internally and externally (at various levels).
• Drive excellence in technical partnership.
• Development of the Customer Quality strategy for assigned customers in conjunction with cross-functional partners.
• Prime accountability to ensure agreed customer quality strategic agenda and customer needs are delivered through McCormick sites, Quality & Regulatory function and/or cross-functional teams, leading or facilitating projects, influencing and driving change as appropriate to achieve results.
• Amplify customer centricity: Focus on communication, education and effective sharing of best practices and learnings across EMEA teams as appropriate to drive a shared commitment to customer quality, engagement, excellence and continuous improvement.
• Accountable for the customer quality governance in EMEA – including processes and procedures for customer quality management, reporting routines/ scorecards, customer audit/ approval needs, regular reviews, technical support for other functions, and continuous improvement.
• Incident management – supports local/regional/global incidents related to assigned customers, following both internal and customer processes. (Provides consultation and/or escalation as appropriate in addition to customer communication & management workstream).
• Actively participates in commercialization, business critical/ growth projects, CCI, de-risking and continuous improvement activities.

CANDIDATE PROFILE

• Minimum Degree in Food Science/Food Technology (or equivalent)
• Experience in food industry with Quality Assurance and Food Safety Systems expertise.
• Leadership experience in the food industry in a Quality Management role.
• Customer management experience (major industrial and/or retail customers).
• Ability to communicate written and verbal complex information to multidisciplinary stakeholders
• Experience of working with different cultures and levels of understanding.
• Demonstrated, end to end project/ program management experience
• Aptitude for identifying, establishing, and maintaining relationships with key stakeholders.
• Have demonstrated strengths in the following areas: Problem Solving; Data Analysis; Ability to manage multiple priorities; Self-managed excellence.
• French language - nice to have

COMPANY

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.

Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales. The Company manufactures, markets and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.

While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 50 locations in 27 countries and 135 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including Schwartz.

At McCormick, we have over a 100-year legacy based on our “Power of People” principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.

Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies