Email and CRM Specialist - Office Angels : Job Details

Email and CRM Specialist

Are you a hands-on Email and CRM Specialist ready to take full ownership of campaigns from ideation to reporting? Keep reading as this could be for you!

Location: Guildford -Free Parking (Hybrid working, 2 days in the office)

Salary:£35k-£40k +PLUS 20 days of holiday plus 8 bank holidays annually, An extra day off for your birthday, Flexible hours, Monthly team socials + SO Much more!

Overview:

Join a fast-growing eCommerce business in Guildford and take full responsibility for driving customer engagement and retention across the UK and Europe.

We're looking for a confident, proactive individual with strong experience in email marketing or CRM to help drive engagement, retention, and conversions. -This is a fantastic opportunity to make a real difference in a collaborative, close-knit team!

Responsibilities:

In your new role, you will work closely with the Brand Director and Marketing Executive to:

• Develop and execute effective email marketing campaigns, ensuring high deliverability, engagement, and ROI.
• Oversee the CRM system to ensure accurate segmentation, personalisation, and automation.
• Analyse and report on email and CRM performance, providing actionable insights for optimisation.
• Implement strategies for customer retention and loyalty through targeted email and CRM initiatives.
• Create and maintain automated workflows and nurture campaigns.
• Collaborate with the marketing team on SEO and affiliate projects as needed.
• Coordinate with the Brand Director to ensure email copy aligns with the brand tone and messaging.

About You:

• Proven track record in email marketing and CRM management, preferably within an eCommerce setting.
• Is highly detail-oriented, with strong organisational and project management skills.
• Can work independently and proactively while effectively collaborating in a small team.
• Demonstrates strong communication skills to liaise with internal and external stakeholders.
• Thrives under pressure, managing multiple campaigns and deadlines efficiently
• Experience using email marketing platforms , such as Klaviyo and Mailchimp (desired)

Ready to take your career to the next level? If you're eager to implement impactful changes in a dynamic eCommerce business, we want to hear from you! Apply now or email to discuss the role further!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.