Electrical Trade Sales Assistant - Cottrell Moore Ltd : Job Details

Electrical Sales Assistant

Location: Watford, WD25 8FA

Salary: £31,000 - £32,000

Hours: Monday - Friday 7:00am - 4:00pm, Alternate Saturdays 7:00am - 1:00pm

Benefits

• Company pension scheme

• Group life assurance - up to 3x salary (subject to length of service)

• Staff discount

• Free breakfast every morning

• Cycle to Work scheme

• Employee Assistance Programme

• Long service awards

• 20 days annual leave plus bank holidays

• Birthday day off

Responsibilities

• Greet and assist trade customers promptly and courteously at the counter.

• Advise customers on suitable electrical materials, components, fixtures, and tools, explaining technical details clearly.

• Process sales transactions accurately, including order entry, invoicing, and payments.

• Maintain a clean, organised, and well-stocked trade counter, ensuring products are attractively displayed.

• Monitor stock levels, perform regular stock checks, restock shelves, and report low stock to the purchasing team.

• Stay up to date with new products, industry trends, and actively promote them to customers.

• Assist with implementing promotions, product displays, and sales strategies.

• Maintain accurate records of sales, invoices, customer details, and special orders.

• Prepare basic reports on counter performance, sales data, and customer feedback.

• Deliver excellent customer service throughout the sales process, building rapport and ensuring customer satisfaction.

Requirements

• Experience in a similar role within a builders merchant, electrical supplier, or related industry (preferred).

• Good knowledge of electrical products, fittings, and tools, with an understanding of electrical systems.

• Strong customer service and communication skills, with the ability to build relationships with trade customers.

• Organised, detail-oriented, and able to multitask in a busy environment.

• Confident using point-of-sale (POS) and inventory management systems.

• Physically able to lift and carry heavy items when required.

• Willingness to learn and stay updated on products and industry developments.