Ecommerce Sales Advisor - Car Audio & Security Ltd : Job Details

We're looking to expand our team with another sales advisor!

This is an exciting role, with a few different responsibilities. Speaking to customers on the phone and online, discussing what their needs are, and advising them on products and services to suit. Our websites offer a massive range of products from car audio & security solutions, to performance and styling parts like wheels, carbon fibre, and exhausts.

This role also involves helping our team keep our websites updated with the latest products, and processing customers orders online.

Full product & website training can be provided, but basic knowledge and some form of previous industry experience is essential.

• Answer customer phone calls and provide pre and post sales support.
• Reply to customer emails and social media messages.
• Update customers on the status of their orders, if products werent in-stock at the time, or are special order items.
• Be the first point of contact for our business for phone and online customers!

• Previous retail or automotive industry experience essential.
• Good written and verbal communication skills.
• Passion for providing excellent customer service.
• Passion for cars is ideal but not required.

• 5 day week / Store hours: 9:15am-6:00pm Monday-Saturday
• Based in Hayes, West London, UB3 3NF
• On-site free car parking
• Competitive salary depending on experience