Dynamics Business Central - Senior Support Consultant - Nigel Frank International : Job Details

Senior Dynamics 365 Business Central Support Consultant

Up to £50k + Benefits | Remote or Hybrid | UK-Based

My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment.

Role Responsibilities

• Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems
• Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues
• Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions
• Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately
• Manage support cases from logging through to resolution, ensuring SLAs are met
• Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing
• Proactively identify recurring issues and suggest process or system improvements
• Assist with testing and deployment of patches, updates and new functionality
• Provide user training and support post go-live to ensure smooth adoption of systems

Knowledge & Skills

• Strong support experience with Dynamics NAV and Dynamics 365 Business Central
• Proven background in handling complex support cases within a Microsoft Partner or end-user environment
• Excellent understanding of BC functionality across finance, sales, purchasing, inventory and warehousing
• Strong communication skills and ability to manage client expectations effectively
• Logical problem solver with great attention to detail
• Familiarity with support ticketing systems and service desk processes

What's on Offer

• Salary up to £50,000
• 25 days holiday plus bank holidays
• Remote or hybrid working options to suit your lifestyle
• Progression opportunities into consultancy, project delivery or team leadership
• Supportive team environment with ongoing learning and development
• Comprehensive benefits package

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